Terms for Cansome Sales
Effective date: 10.11.2025. Updated 9.10.2026 to name the product.
These terms cover Cansome Sales, provided by Cansome Oy (business ID 3328471-6, VAT FI33284716), Ratakatu 1, 32200 Loimaa, Finland. They apply to the product named in the order. A business customer is covered by Part A. A consumer is covered by Part B. If use is mixed, consumer rules apply to the extent the use is predominantly non-professional.
Part A. Business terms
These B2B subscription terms govern commercial use of Cansome Sales (the “Service”) by the business customer (the “Customer”). Cansome Oy is the “Provider”.
1. Scope and licence
1.1. Commercial agreement. This agreement is a contract for data processing services governed by EU law, including the EU Data Act (Regulation (EU) 2023/2854).
1.2. Licence. Subject to these terms and payment of fees, the Provider grants the Customer a non-exclusive, non-transferable, non-sublicensable right for its designated users to access the features of the Service that correspond to the subscription.
1.3. Intellectual property. All intellectual property rights in the Service belong to the Provider. The Customer keeps the content it uploads.
2. Fees and warranty
2.1. Fees. The Customer pays the subscription fees in the order. Prices on the marketing pages are VAT 0 unless the invoice states otherwise.
2.2. Limited warranty. During the subscription the Service will perform substantially in line with the description on cansome.com. The remedy is that the Provider uses commercially reasonable efforts to correct the non-conformity.
2.3. Changes to the Service. The Provider may update the Service, provided the change does not materially degrade the core of the subscribed plan. The Provider will use reasonable efforts to notify the Customer before a material removal of a core feature.
3. Data Act: switching and portability
3.1. Termination. The Customer may terminate for convenience on notice that does not exceed two months, in line with the EU Data Act. Termination takes effect at the end of the notice period. Prepaid fees for an unused fixed term are not refunded when the Customer ends the term for convenience.
3.2. Porting. On request at the end of the agreement, the Provider makes Customer data available in a commonly used machine-readable format such as CSV or JSON.
3.3. Switching assistance. The Provider gives reasonable assistance to the Customer or a new provider so the transfer can finish within 30 days after the notice period ends.
3.4. Switching charges. Direct costs of that exit help may be charged until 12 January 2027. After that date the exit help is provided without that charge, as the Data Act requires.
3.5. Retention. After the agreement ends, the Provider keeps Customer data for at most 90 days so the Customer can export it, then deletes it unless the law requires longer storage.
4. Data processing
4.1. Where Customer data includes personal data, the Customer is the controller and the Provider is the processor. Processing is governed by the Data Processing Agreement.
4.2. Each party protects the other party’s confidential information with the care it uses for its own similar information.
5. Liability
5.1. To the extent the law allows, neither party is liable for indirect, incidental, special, or consequential damages, including lost profit, data, or business opportunity.
5.2. The Provider’s total liability related to this agreement is limited to the fees the Customer paid to the Provider in the 12 months before the event that gave rise to the claim.
5.3. A term about liability or remedies for data-related duties that is unfair under Article 13 of the EU Data Act is not binding on the Customer. The rest of the agreement stays in force.
6. Changes to these terms
The Provider may amend these terms. The Customer is notified at least 30 days before the change, by email or in the Service. Continued use after that date is acceptance. If the change is materially detrimental, the Customer may end the agreement without a penalty by written notice before the change takes effect.
7. Law and courts
These business terms are governed by the laws of Finland. The courts of Finland have exclusive jurisdiction, except where mandatory law says otherwise.
Part B. Consumer terms
These consumer terms govern use of Cansome Sales by a consumer (the “User”).
1. Scope
By using the Service, the User agrees to these terms. If use is mixed, consumer protection applies to the extent the use is predominantly non-professional.
2. Licence
Subject to fees, the Provider grants a non-exclusive, non-transferable, revocable, limited licence to use the features of the current plan. Intellectual property in the Service stays with the Provider.
3. Conformity
The Provider warrants that the Service conforms to the description and is fit for the stated purpose, and is free from major defects that prevent that use, in line with the Digital Content Directive. Minor temporary bugs may occur. The Provider is liable for a lack of conformity that exists at supply and becomes apparent within two years, as mandatory EU law requires for continuous supply. The User is entitled to have the lack of conformity remedied or, failing that, to a proportionate price reduction or to end the contract. The Provider will restore conformity without undue delay.
The Provider is liable for damage that comes directly from wilful misconduct or gross negligence. Indirect loss is excluded unless mandatory EU law says otherwise.
4. User content
The User keeps ownership of content they upload. The User grants the Provider a licence to host and process that content only to operate, improve, and secure the Service. The User warrants that the content and the use of the Service follow the law.
Personal data is described in the Privacy Policy.
5. Price and changes
Fees are paid in advance for the chosen plan. The Provider may change fees or features. If a change is detrimental, the User may end the contract free of charge within 30 days of the notice. Term changes are notified at least 30 days ahead. A materially detrimental term change may be refused by ending the agreement before it takes effect.
6. Withdrawal
The 14-day right of withdrawal, and the waiver when the digital service starts immediately, are set out in the withdrawal waiver. That page is part of these terms for consumers.
7. Ending the contract
The User may end the subscription at the end of the current billing period. The Provider may end it on reasonable notice, or immediately for a material breach such as non-payment or prohibited use. Access then ends. User content is kept for at most 90 days for retrieval, then deleted.
8. Law
Finnish law applies. The User keeps any mandatory consumer protection of the EU Member State where the User lives, and may bring proceedings in the courts of that state.
Contact
Questions about these terms: timo@cansome.com. Privacy: Privacy Policy. Cookies: Cookie Policy.