COMMUNITY GUIDELINES

Effective Date: 29.04.2026

Welcome to Cansome. Our mission is to build a high-signal environment for productivity, mutual aid, and professional growth. Because this is a paid community, we hold our members to a higher standard of conduct than free-form social media.

1. The Core Principle: "Help First"

Cansome is built on the exchange of value. Whether you are posting or commenting, ask yourself: “Does this contribute to the solution or the growth of others?”

Encouraged: Sharing workflows, offering specific advice, asking high-quality questions, and providing constructive feedback.
Prohibited: Low-effort "karma farming," spamming help requests without context, or deceptive "earning" schemes.

2. Zero Tolerance for Hate & Discrimination

We maintain a "Safe Haven" policy. To protect our professional and inclusive environment, the following are strictly prohibited and will result in an immediate Permanent Ban without refund:

Hate Speech: Any content that promotes violence, incites hatred, or demeans individuals or groups based on race, ethnicity, religion, disability, age, nationality, veteran status, sexual orientation, gender, or gender identity.
Chauvinism & Misogyny: We do not tolerate "alpha-male" rhetoric, sexist tropes, or any content that undermines the professional dignity of any gender.
Harassment: Stalking, bullying, or "piling on" (dogpiling) any member of the community.

3. Professional Visibility & Business Promotion

Cansome is a platform for growth. Unlike traditional social media that penalizes business reach, we encourage our members to showcase their expertise and offerings.

Business Accounts (The "Open Business" Policy): * Business members are encouraged to post standalone promotional content, product launches, and service offerings.

The Transparency Rule: All promotional posts from business accounts must use the "Promotional" tag. This is a legal requirement under the EU Digital Services Act to ensure community transparency.
Placement: Promotions are welcome in your main feed and your profile. Do not "spam" the comment sections of other members’ posts with unsolicited business pitches unless they are directly relevant to a question asked.

Personal Accounts (Personal Branding & Small-Scale Selling):

Individual members are welcome to practice "Personal Branding." Sharing your journey, professional wins, and "building in public" is encouraged.
Minor Promotion: Occasional links to your own newsletter, a small digital product, or a "Work with me" link are permitted.
The "Context" Rule: Personal accounts should not be used for high-volume, repetitive sales posting. If your primary goal is to sell daily, please upgrade to a Business Account to unlock full promotional rights and the "Promotional" tag system.

4. Member-Controlled Experience (Feed Filters)

To ensure the community remains high-signal for everyone, we provide you with a Recommender System Control (per DSA Article 27):

Default Feed: A mix of helpfulness, community news, and business promotions.
Focus Mode: A toggle that filters out all posts tagged as "Promotional," showing only pure community help and discussions.
Marketplace View: A toggle to show only promotional posts, helping you find tools and services when you are ready to buy.

5. Moderation & Your Rights (DSA Compliance)

Under the EU Digital Services Act, we operate with full transparency:

Human-in-the-Loop: While we may use AI filters to catch profanity, all bans and content removals are reviewed by a human moderator.
Statement of Reasons: If we remove your content or restrict your account, you will receive a notification explaining which rule was violated and the facts we relied upon.
Right to Appeal: If you believe a moderation decision was made in error, you have 6 months to appeal through our internal complaint-handling system (found in your Account Settings).
Reporting: Use the "Report" button on any post to notify us of illegal content or guideline violations. We review all reports within 24 hours.

6. Enforcement Tiers & Account Restrictions

To keep the community high-quality while respecting your paid subscription, we use a tiered system of restrictions.

Official Warning: For minor or first-time guideline slips.
Content Removal: For clear violations of the conduct policy.
Interaction Restriction (Read-Only Mode): If a member persistently posts low-value content, spammy promotion, or borderline disrespectful comments, their account will be placed in "Read-Only" mode for a minimum of 30 days.

What this means: You can still log in, read all content, and access your "earned" credits, but you cannot post, comment, or message others.
Note: Your subscription remains active and billing continues during this period as you still have access to the platform's proprietary content.

Account Suspension: Temporary total loss of access (7–30 days) for significant breaches.
Permanent Termination: For hate speech, fraud, or repeat violations after an Interaction Restriction.

Refund Policy: If your account is terminated for violation of these guidelines, you will not receive a refund for your subscription.